Do you offer any sizes and shapes other than those listed on the website?
All of the sign sizes and shapes that we offer are listed on the website. We are always adding new items to our product line so please let us know.
What size is the font on the sign?
The size of the text will depend on your font and size choices. The printed sign will be exactly proportional to your design proof. For example, if your sign is 6" high and your lettering occupies about 2/3 of the height, then your lettering is about 4" tall.
Will the printed product look exactly like the design proof displayed on my monitor?
Due to different monitor calibrations, some printed colors may not always match the colors displayed on your computer monitor. We do, however, match the colors on our templates to print as those approved by each real estate company.
If I have a double-sided sign, how do I modify the sign so that the arrows are pointing in the same direction?
We do it for you. Double-sided signs with arrows will automatically adjust so that the arrows point people in the same direction when viewed from either side.
How durable are the signs?
Our ink is UV resistant for up to 3 years.
Our vinyl material is outdoor durable for 3-5 years.
For severe climate conditions, we suggest using aluminum.
Does my sign order include any posts, frames or stakes for hanging or displaying purposes?
Posts, frames and stakes may be added to the shopping cart separately. All posts, frames and stakes are shipped separately.
Do the signs come with holes so I can hang them or attach them?
Most, but not all, size/material combinations give you the option of having us put holes in them by checking the box under "Select Options" on the "Choose Your Size & Material" page.
What is your product guarantee?
We promise you the best service, highest quality, and lowest prices! We don't just claim our products are better, we back it up. If your custom signs aren't absolutely perfect, call us and we'll make it right. Our team of experts is standing by to make sure your experience is 100% hassle-free. That's something you won't find at a traditional sign franchise.
Placing An Order
How do I know that you received my order, and how do I obtain a receipt?
Once you have submitted your order, an order confirmation containing your final order total, link to shipment status, billing, design proof, contact and shipment information will be emailed to you.
What if I didn't receive my order confirmation?
If you haven't received your order confirmation email, please check your junk email folder or spam filter.
What is your cancellation policy?
You can find our cancellation policy in our Terms of Sale.
Customizing Your Sign
What kind of image should I use for a photograph?
If you're using a photograph, then you should use a good resolution JPG image. Try to find the highest quality image with a file size less than 20 Megabytes (20 MB).
What kind of image should I use for a logo or clipart?
To use a logo, or some type image created by a graphics professional from solid lines and colors (specifically called 'vector art'), then EPS is the best choice. By using an EPS file in your design, you can retain the sharp lines in your original image, even if the file size you use is very small. If you do not have access to an EPS file, then GIF or PNG file formats will provide you with the next best print quality. Again, try to find the highest quality image with a file size less than 20 Megabytes (20 MB).
Where can I get a high quality image for my sign?
Check with your internal graphic design department to see if one has already been created. Or, you can purchase your custom original logo and sign designs for a very competitive price through our Sign Design Service program. These designs are created specifically for you by our own graphic design artists. Take a look at our services here
How can I tell if my image is good?
One way to see the quality of your image is to open it in an image viewer (if you don't have one of these, you can use the design tool). Zoom in on the image, or enlarge it a great deal, and see if the image is very grainy. This is a good indication of a poor quality image. In general, it is good practice to find the highest quality image you can.
Do you offer Imaging or Graphic Design Services?
Yes! Our Sign Design Services cover almost all of your sign printing needs. From sign and logo design to touch-ups and image cropping, we can help you get your signs and banners looking great.
How do you decide the 'recommended size' for my image, and the 'viewable distance'?
These calculations are based on the resolution (dots per inch, or DPI) of the image you provide. Uploading a higher resolution image means a larger image will look better at a closer distance. More technically, our system first examines the DPI of the image you upload. Then, based on that DPI, some mathematical formulas and our own experience, it inserts the image into your sign at the maximum size that will likely give you a clean, high-quality image when viewed at a distance of several feet. The system must assume that the image you provide 'looks good' to start with, as the only factor used when calculating the recommended physical size is the actual resolution (DPI) of the image you provide.
Shipment / Delivery
What is your turnaround time?
You can receive your order as soon as tomorrow, but any orders placed after 3 PM (CST) will count as an order for the next day. When you're checking out you can pick when to receive your order, but the delivery options will vary based on the quantity of your order and what you order.
Is there any way to put a rush on my order?
When you are placing your order you can decide to receive it in as soon as tomorrow.
How do I track my order?
You may check the status of your order by clicking on the link in your order confirmation email.
My product contains a defect or is damaged, what can be done?
If the product is damaged and / or contains manufacturing defects when you receive your order, please contact customer support to file a claim.
Billing and Account Information
May I use a credit card with someone else's name?
For security purposes, the billing address entered on the site must match the address on file for the credit or debit card used.
What types of payment do you accept?
We accept Visa, MasterCard and Amex.
What is your refund policy?
For our refund policy, please see our Terms of Sale.
Do you offer any discounts?
We do offer additional volume pricing for very large orders. Please contact a customer service representative to inquire about special discount rates.
For any additional questions you can contact your Account Manager, Alex Hackney directly at 512-645-2542.