Troops FAQ


How many will you give away/how long will the promotion last?

We started with 20,000 and saw such a great response that the promotion is planned to run indefinitely.


What do I need to do to get my order sent to an APO address?

When you are checking out and entering your shipping information, please select AE in the State/Prov/Reg drop down menu (AE will be at the very bottom of the list). Please note that APO orders can take 5-15 business days for delivery after your jumbo card/banner has been printed.


When will I receive my ‘welcome home’ banner, jumbo card, or yard sign?

Our normal turn-around time is 8 weeks. If you need your banner or jumbo card sooner, within your shopping cart, you can choose from several expediting options: 6 weeks, 4 weeks, 2 weeks and 1 week. Your shipping and handling charge will be calculated based on your shipping address and delivery option chosen.


Will you review my artwork before printing my product?

No. provides you with several opportunities to review your own artwork by allowing you to open up a "proof" while in the design tool and within your shopping cart. If you upload an image that our system determines may be blurry or does not meet our quality standards, you will receive a pop-up warning. If you do not have a higher quality image, please feel free to contact our Customer Love Team at 1-800-330-9622 or email us at Please attach your image and sign specifications, such as what material and size sign your image is going to be used for so we can best assist you with your order. We offer 2'x4', 3'x6', and 4'x8' sizes for banners, and 18"x24" jumbo cards and yard signs.


What if I want to order more than one ‘welcome home’ banner, jumbo card, or yard sign?

The first jumbo card, yard sign, or banner you add to your cart will be free (you're only responsible for shipping and handling charges). Each additional 18"X24" jumbo card or yard sign is only $7.99 and each additional 2'X4' or 3'X6' banner is only $9.99.


What is the difference between unfinished and finished banners?

Unfinished banners are not hemmed or grommeted, and there may be an additional white border around your image. Finished banners are hemmed and grommeted. You have the option to upgrade your banner to include hemming and grommets within the shopping cart for $9.49.


What will I need in order to display my banner?

In order to hang your banner, we recommend that you select grommets or clear tabs during the sign review process. We also offer several different types of banner hanging options and display stands under our ‘Accessories’ page.


What if I have any other questions?

Feel free to give us a call at 1-800-330-9622 or contact us at


Our customer service hours are Monday-Friday 7am-9pm and Saturday 10am-5pm CST.

Details of Promotion Code A customer is eligible to receive one free promotional product through our Troops giveaway, either a welcome home vinyl banner, jumbo card, or yard sign. You may return to the page to purchase additional welcome home product at a discount.


Welcome Home Banners

  • Your free 2’x4’ vinyl banners are hemmed. Additional 2'x4' banners are only $9.99.
  • Your free 3'x6' banners are unfinished, but you can add hemming and clear tabs or grommets for only $9.49. Additional unfinished 3'x6' banners are only $9.99.
  • You can increase the size of your free banner to a large 4'x8' banner for only $19.99. Additional 4'x8' banners are only $19.99


Promotional Jumbo Cards & Yard Signs

  • You can receive a free single-sided 18”x24” jumbo card or corrugated plastic yard sign, but you can make it double-sided for only $2.99.
  • Additional one-sided 18"x24" jumbo cards or corrugated plastic yard signs are only $7.99.